You cannot be serious! 你不是認(rèn)真的吧！
Episode 26: Language for complaining 投訴用語
收聽與下載
Mr Socrates, the big boss from America, is in town and everything must be just right. Unfortunately, the hotel room Anna booked for him isn't right, so it's up to her to sort it out and that involves some complaining.
聽力挑戰(zhàn)
Mr Socrates 要什么樣的房間？
答案就在文字稿末尾。
Glossary 詞匯
This week's programme focuses on the language to use when things aren't right and you need to complain.
Phrases from the programme 節(jié)目中出現(xiàn)的詞匯和短語:
I'm very disappointed with your service. 你們的服務(wù)讓我非常失望。
The standard of service is not good enough. 服務(wù)質(zhì)量明顯不夠標(biāo)準(zhǔn)。
The room I booked did not meet my expectations. 我訂的房間和我的期望相差太遠(yuǎn)了。
I would like this matter resolved as quickly as possible. 我希望你們能夠馬上解決這個(gè)問題。
Or 否則:
I would like to cancel my reservation and get a full refund.我就要取消訂房并要求退全款。
